Refund Policy

This Refund Policy establishes unified standardized return and refund management rules for all commodity purchase orders finished on our global mosquito repellent e-commerce platform, governing all return application submission, returned goods receiving inspection and formal fund refund settlement links for every consumer applying for aftersales return service. The core foundational rule of our return system sets a sixty-calendar-day valid return window starting from the exact date when customers complete physical receipt of ordered products at receiving address, during which eligible users can freely initiate formal return request for purchased items complying with our return qualification requirements without arbitrary return threshold limitation set by the platform.

We implement full complimentary return shipping service for all approved valid return cases; all transportation expenses generated during customers sending intact purchased commodities back to our designated return warehouse will be fully undertaken by our platform, and zero return freight expense shall be deducted from customer’s pending refund amount or required to be separately paid by shoppers when arranging return shipment of eligible products. All refund related financial settlement will be completed under United States Dollar unified currency standard consistent with original order settlement denomination to keep pricing and refund currency unified throughout whole shopping and aftersales cycle.

The sixty-day valid return calculation benchmark originates from the day recipients sign off and receive ordered parcels, rather than the original order payment completion date or goods outbound shipment date from our warehouse. Customers planning to apply for product return need to submit formal return application through designated aftersales entry inside personal user account page before the expiration of sixty natural-day return validity period; any return request submitted beyond the fixed sixty-day timeframe will not be accepted for formal review under regular policy provisions unless special approved exception situation confirmed by our professional aftersales management team after detailed customer inquiry verification.

While filling out online return application form, applicants need to provide accurate corresponding order serial number, basic product information of items planned for return and brief applicable return reason description to facilitate our aftersales auditor’s fast preliminary qualification review. After our system sends official return approval notification to applicant’s platform account, customers can proceed with return parcel packaging and delivery arrangement following specified return receiving address information listed inside approval notice. It is recommended that shoppers keep original product outer packing, accessory parts and relevant purchase related attachments intact when preparing returned commodities to accelerate subsequent warehouse incoming inspection progress after returned goods arrive at our return center.

After returned packages are delivered and signed into our professional return inspection warehouse, our quality verification team will carry out comprehensive product condition inspection work within fixed internal handling timeframe to confirm whether returned merchandise satisfies intact return standard defined in this policy. Once returned items pass official condition inspection and obtain inspection approval from warehouse audit staff, our financial settlement department starts formal refund execution procedure, with standardized fund transfer processing period ranging from five working days to ten consecutive working days counting from inspection pass confirmation date.

Working days counted in five-to-ten-day refund processing cycle exclude global legal holidays and weekend non-working dates; the actual fund arrival time into customers’ original payment accounts may generate slight delay influenced by respective third-party payment institution’s internal capital transfer schedule beyond our direct operational control scope. Our platform only takes charge of completing refund remittance operation within regulated five to ten working-day window after inspection approval, and cannot assume responsibility for fund arrival delay caused by independent financial operation rules of external payment service providers. The total refund principal amount equals original product payment value excluding any non-existing extra hidden deductions as per our fixed refund settlement standard.

Certain specific commodity status situations will lead to return application rejection or partial refund execution instead of full fund repayment as stipulated in this policy. Typical non-refund eligible circumstances include products suffering obvious artificial damage caused by improper customer daily use, goods losing original complete packing and essential matching accessories leading to unable secondary normal sales, customized exclusive specification items made according to personalized customer requirement which cannot be resold to other regular consumers. Under above-mentioned ineligible situations, our aftersales department will send detailed rejection notification with clear reason explanation to applicant’s platform account after inspection confirmation.

For partially damaged returned products passing negotiated partial refund agreement confirmed mutually between customer and our aftersales representative, financial team will calculate corresponding proportional refund amount based on actual residual commodity value and finish partial fund transfer within regulated five-to-ten working-day processing window following same regular refund operational flow. All partial refund related negotiation records will be stored inside corresponding order’s aftersales file for internal archiving reference purpose.

Our platform retains the right to optimize partial clause content of this Refund Policy based on long-term aftersales operation data accumulation and global market service environment adjustment, with all newly revised policy content updated and displayed on this dedicated Refund Policy page for all users’ transparent reference. Any aftersales return and refund relevant disputes not clearly specified inside current policy clauses will be resolved following core sixty-day free return plus free return shipping and fixed 5–10 working-day refund processing core principles defined in this official document.